It is the flagship phone born out of the new alliance between Nokia and Microsoft last year, meant to trumpet the beginning of a new era in smartphones and blow away rivals Apple and Google.
Let’s just say it’s off to a rocky start.
First, for some incredibly stupid reason AT&T decided to launch the phone in the United States on Sunday, April 8th. Which just happened to be Easter Sunday, a day when many AT&T retail stores were closed. D’oh!
Second, for the few folks who were able to purchase the phone (which was subsidized down to $99 with a 2-year contract) a fatal flaw began appearing in many of the handsets: 3G data would not work. Some folks were able to get data working after a hard reset or a factory restore, but it seemed only temporary.
Yesterday Nokia announced that they had identified a software issue that was causing the data glitch, and to make it up to customers they were promising to switch their phone out with a new on in the next couple of weeks, and would be issuing a $100 credit to the customers, making the phone virtually free.
This financial setback comes after AT&T had pledged over $150 million dollars to promote and launch the Lumia 900, more than they spent on the launch of the iPhone.
Today Nokia warned investors to expect lower-than-hoped Q1 earnings based on lackluster smartphone sales. Ouch. Read more over at TechCrunch.